At Silas Home Style, we strive to provide high-quality home décor products. However, if you receive a damaged or defective item, we are here to help. Please read our return and refund policy carefully.

1. Eligibility for Returns

We accept returns only in the following cases:

  • The item is damaged or defective upon delivery.
  • The wrong item was shipped.

Non-Returnable Items:

  • Items that are not in their original condition.
  • Products damaged due to misuse or mishandling.
  • Any item reported after the return request period.

2. Timeframe for Returns

  • You must request a return within 48 hours of receiving your order.
  • After 48 hours, we will not be able to process any return requests.

3. Return Process

To initiate a return, please follow these steps:

  1. Email us at [email protected] with the subject line “Return Request” within 48 hours of receiving the product.
  2. Provide your order details, a clear description of the issue, and photos of the product showing the damage or defect.
  3. Our team will review your request and respond within 2-3 business days with further instructions.

4. Refund Policy

  • Refunds are issued only if we cannot replace the damaged or incorrect product.
  • Refunds will be processed within 7-10 business days after approval.

5. Exchanges

  • If eligible, we will offer a replacement of the same item instead of a refund.
  • Exchanges are subject to product availability.

6. Contact Us

For any return or refund inquiries, reach out to us at:

📧 Email: [email protected]